Frequently Asked Questions  

How do I check the shipping status of my order?

To inquire about the status of your order simply log in to your account on storemass.com to view it.

What if I want to cancel my order?

You can cancel your order by logging into your account and checking the current status of the order placed. If it has a pending status, mail us at cancel@Storemass.com followed by your order number .We will cancel it on our end and the money would be refunded back to you. If in case it has advanced to processed, you will not be eligible to cancel it.

What if I want to return my order after I have received it?

To return your order you should inform us with a valid reason within 3 days of delivery. You will need to follow the complete process of returns and refunds method .To know more about Returns/refunds take a brief look at Returns and refunds policy of storemass.com

How do I buy products on Storemass.com?

We have both offline and online easy payment options .You can pay us by our state of the art secure credit card payment, cheque/cash payments etc.For further information visit our Payment Methods page.

Is it safe to enter my credit card details on Storemass.com?

Our credit card handling is done by 2checkout.com which is an internationally prominent credit card processor. Your credit card details are kept confidential and complete processing is done over secure protocols and servers. It is secure to enter your credit card details on our website.

How reliable is your shipping method?

We deliver through Leopards courier and StoreMass’s delivery personnel to ship all orders safely at your doorstep.

What if my order is lost or damaged?

It is well ensured that your order will not be lost or damaged. However if such instance takes place you will receive a full refund on your order.Storemass.com takes complete responsibility of such matters.